Why TBHC Delivers was Ready for a Video-Based Safety Program
TBHC Delivers, a full-service direct distribution company, provides outstanding food service products to more than 3,000 convenience stores spanning 14 states in the Southern and Midwest U.S. TBHC believes that every one of those deliveries creates a new opportunity to provide a valuable service that stretches far beyond the products on a truck – and an excellent driver is key to making that happen.
TBHC’s primary goal when considering a video-based safety solution was to establish a driver improvement program that wasn’t punitive, but that promoted active collaboration amongst the team. The company saw video technology as both a means to accurately capture the facts surrounding risky driving events and a tool to better align driver performance and management objectives.
Why the SmartDrive® program is the Smart Choice for TBHC Delivers
After assessing a number of providers, TBHC selected the SmartDrive program based on a combination of factors, including its advanced technology, configurable and easy-to-use coaching tools and the speed with which video footage is made available to the fleet.
– Doug Sanford, TBHC’s Vice President of Strategic Initiatives
TBHC deployed the SmartDrive video-based safety program across its entire fleet. TBHC leverages the SmartDrive solution to take the guesswork out of driver performance and ensure safety investments are aligned to implement a fear-free safe working environment for its employees. With SmartDrive technology, TBHC knows exactly what happened in the lead up to a risky event.
Improvement in Safety Score
Reduction in Texting
Reduction in Excessive Speeding
With the SmartDrive program, TBHC is in a much better position to direct resources toward addressing the risky driving — in a non-punitive way — so that drivers receive appropriate coaching. This has already shown positive results, such as reductions in texting and excessive speeding—ultimately increasing the fleet safety score.
Maximizing the Value of their Investment
TBHC’s unique approach in their deployment was to designate a driver mentor that works with each individual driver to determine what went wrong during an event and what could be done to prevent a repeat occurrence. The objective is to coach away the poor performance instead of dismissing or punishing employees who might not realize there was an issue in the first place.
Through a combination of advanced video technology, proactive and reactive training and coaching, and a culture that highly values the contributions of every driver, TBHC has implemented a comprehensive safety program that can serve as a model for other fleets.